Scope and application
This Policy applies to all personal information, location information and electronic information collected by SafeSolutions via our mobile applications (collectively the “Application”) or through or website, at www.safesolutionsapps.com (the “Website”) (the Application and the Website collectively referred to as the “Service”) and also through communications you may have with SafeSolutions by email, social media or otherwise. This Policy is subject to the relevant Quebec and Canadian legislation, as well as all other applicable legislation and regulations.
The use of our Service might require registration through a Google, Facebook and/or Twitter account, so your use of these platforms is subject to their own privacy policies. This Policy does not apply to the collection, use and retention of your personal information on any of these platforms. We invite you to read carefully these platforms’ policies pertaining to privacy.
Your personal information: what we collect and why we collect it
We collect certain types of personal information and establish a file concerning the users of the Service (individually a “User”, and collectively the “Users”) or any other person communicating with us. When you register for the Service or accept to receive marketing and advertising material through email or other communication tools, SafeSolutions will ask you to provide an email address and a user name; you may also create a user profile and have the option to provide your name, mailing address, age group, preferred language, and any other information (collectively the “Personal Information”).
The Personal Information is collected and used notably for the following reasons:
to provide the Service and to enable you to use the Service;
to operate the Service and to improve and customize your experience with the Service;
to provide you with support and handle requests and complaints;
to send you updates, notices, announcements, and additional information related to the Services;
to send you marketing and advertising material through email or other communication tools, subject to your prior indication of consent;
to share your submissions with other Users of the Service and to facilitate communication between you, SafeSolutions and other Users;
to enforce the End-User License Agreement concluded between you and SafeSolutions;
to contact you when SafeSolutions believes it necessary;
to comply with any applicable law and assist law enforcement agencies under any applicable law, when SafeSolutions has a good faith belief that SafeSolutions’s cooperation with the law enforcement agencies is legally mandated or meets the applicable legal standards;
to prevent fraud, misappropriation, infringements, identity theft and other illegal activities and misuse of the Service;
to handle breakdowns and malfunctions;
to take any action in any case of dispute, or legal proceeding of any kind between you and the Service, or between you and other Users or third parties with respect to, or in relation with the Service; and
for purposes provided under this Policy and the End-User License Agreement.
Personal Information we collect is used solely for the purpose for which it was collected. Your consent to the collection, use and disclosure of information for secondary marketing purposes (e.g. mailing or emailing of promotional offers, subscription to a newsletter) or for other purposes is not required for you to become a User of the Service. If may withdraw your consent at any time.
SafeSolutions may occasionally send out communications regarding its Service to Users by email or otherwise. You can choose to receive communications from SafeSolutions by ticking the appropriate box on a form or otherwise, as applicable. You may decide at any time to cancel your subscription to such communications by accessing your User account online and modifying your User preferences. You are also offered the possibility to cancel your subscription to such communications each time a communication is sent out.
Information that you share
The Service is based on Users’ locations and submissions that may include certain personal information. You should be aware that the content you submit is not private or confidential and you should not have any expectation of privacy with respect to it. You must exercise caution and common sense when submitting information that may personally identify you or others.
We may sometimes collect information that is not of a personal nature when you visit our Website or access our Service through the Application, such as the type of device or Internet browser you are using, the type of operating system you are using, your IP address with your location and the domain name from which you were linked to our Website (collectively the “Electronic Information”). Furthermore, when you visit our Website, we may insert a data file on your computer, such as a cookie or other file of a similar nature. Cookies allow us to keep information about the use you make of the Service, including the date of your most recent visit, the pages you viewed and files you downloaded.
How your Personal Information is stored and communicated
SafeSolutions keeps Personal Information for a period of time it deems reasonable either to fulfill identified purposes or in accordance with the law, whichever time frame is longer. We establish retention criteria based on the type of information collected.
Once the identified purposes have been reached and your Personal Information is no longer required or if you request that such information be deleted, we ensure it remains anonymous or destroy it in a way which ensures protection against unauthorized access or communication.
We never disclose your Personal Information to any third parties without your consent, except to:
any entity resulting from a merger or change in control of SafeSolutions, in whole or in part, only if the parties have signed an agreement stipulating that the collection, use and disclosure of information is limited to the objectives of the commercial transaction; and
any public authority if the law so requires.
Third parties information
Third parties’ email addresses or other personal information you provided when inviting them to visit the Website or use the Application or when sending them a page from our Website, as the case may be, are not collected or kept by SafeSolutions, unless these individuals have themselves provided their personal information and become a User of the Service.
Personal information regarding children
The information contained on our Website and/or the Application is not destined to children. SafeSolutions does not knowingly collect any Personal Information regarding children. The Application is provided to adults and SafeSolutions expressly denies any responsibility in regards to the use of the Application by children.
All data is stored on servers with high-security safeguards, protected against misuse and access by unauthorized individuals. In conformity with this Policy, SafeSolutions also protects Personal Information disclosed to third parties in order to maintain the information’s privacy and to respect the purpose for which it was collected. This information is only made available to individuals (employees or agents) who require access to such information to carry out their responsibilities. SafeSolutions does not make any representation and guarantee regarding the protection of Personal Information performed by its goods or services providers and promotional partners, which is subject to their own privacy policies and not to this Policy.
Your Personal Information is kept and stored on our behalf by Google Cloud and Firebase and by our hosting company, Site5. It is possible that we change our hosting company, without prior notice, or that some of your Personal Information be hosted outside of Quebec at any time via our goods or services providers and promotional partners.
External hyperlinks posted on our Website
Our Website may include hyperlinks to websites which are independent from ours. By clicking on such hyperlinks, you leave our Website. SafeSolutions does not exercise any control on the operation of these websites and the fact that they are listed on our Website does not incur SafeSolutions liability in any manner. Any Personal Information you submit through these websites is subject to such websites’ privacy policies.
SafeSolutions may modify this Policy once in a while. In the event of a modification, an appropriate notice will be posted at the beginning of this Policy. Please consult it from time to time.
Should you have any questions regarding our Policy, the protection of Personal Information, access to Personal Information, or concerning the collection, use and disclosure of Personal Information, how to file a complaint, or if you wish to withdraw your name from one or several of our mailing lists or update your Personal Information, please contact us through
August 1, 2019